October 18th, 2010

Using a Virgin Mobile Broadband2Go on Mac OS X

Virgin Mobile MC760 (Front)Virgin Mobile MC760 (Back)

Moey creates exhibits and installations that find their way all across the United States and sometimes even the world, so providing our work with internet connectivity is crucial to installations with a tight deadline and those requiring long-term servicing. Unfortunately, some locations in which we install do not have an internet connection that is easily accessible.

We recently have been tossing around the idea of equipping our work with “pay-as-you-go” USB 3G modems so we can get access to an installation regardless of where it is installed. It is as easy as visiting a Best Buy store, buying a modem, and purchasing a $20 voucher card for bandwidth.

The activation process must be done on a Windows based computer, which wasn’t too terrible seeing as how we have a test machine in our studio, but attempting to use one of these modems on a Mac, our system of choice, left us hanging dry. There are no instructions on the Virgin Mobile MC760 website, just lots of unanswered FAQs. There are many questions like “How do I get the MC760 to work on a Mac?” hardly answered by statements like “It works great for me!”. So, we decided to figure it out and share our own successful instructions.


Note: These instructions have been written to work with a MC760 mobile broadband device from Virgin Mobile. Another device or model may work but it has not be confirmed.

  1. With your device already activated via Windows, plug the modem into an available USB port on your Mac OS X computer. You will be greeted with the Finder window containing the software for your Broadband2Go device.
  2. Broadband2Go software

  3. Double-click Broadband2Go.mpkg to run the installer.
  4. Broadband2Go Installer

  5. Click “Continue” to proceed through the installation process.
  6. Once the installation is complete, click the “Restart” button to restart your Mac.
  7. After your computer has restarted and you have logged into an administrative account, you will be met with a prompt stating a new network interface has been detected.
  8. Network interface detected

  9. Click the button “Network Preferences…”
  10. The network preferences window will appear on screen. Click on the network device labeled “Virgin Mobile Modem” and then click on “Advanced”.
  11. Network preferences

  12. Under the “Modem” tab, set the “Vendor” option to “Novatel Wireless Inc.” and the “Model” option to “CDMA”. Click OK.
  13. Advanced settings

  14. Change the “Telephone Number” and “Account Name” to your Broadband2Go account number (MDN).
  15. Network settings

  16. Click “Connect” and wait a few moments. If everything has been done correctly, your status should change to “Connected” and you should be given details on your connection time, IP address, and a sent and receive meter.
  17. Connected

  18. Visit your favorite web page to confirm your internet connection. Be sure that no other network devices like your ethernet port or Airport have an active network connection, otherwise your computer may use one of these devices for an internet connection in lieu of your mobile broadband device.
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